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Lenovo ThinkPad Z60m Notebook |  | Brand: Lenovo
Category: CE
Buy New: $849.97
Rating:  1 reviews
MPN: 2529F1U
UPC: 000202001904
EAN: 0000202001904
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Condition: Wide Screen ThinkPad...IBM Warranty Coverage Until July 2008...Brand New In Factory-Sealed Retail Box...Please Review The Features Carefully, As This Is A No Return Item...IBM Warranty Until July 2008...Features Include Windows XP Pro, 60 GB Hard Drive, DVD Burner, 512MB RAM, And Intel Celeron M Processor 380 Processor @1.60 GHz...No Fingerprint Scanner...Exclusive Value-Added Bonus Cable Kit Included: Two Genuine Belkin Pro Series USB 2.0 10 Ft Printer Cables In Sealed Retail Packages, A Total Value of $59.98...In Stock For Immediate Shipping...Package Insured For $850 Against Loss Or Damage During Shipping At No Additional Cost To Buyer...Need It Quick? Choose Priority Shipping And Delivery Will Be 3 Days Or Less To Most Areas Of U.S...All Purchases Final...Not Eligible For Rebates...No P.O. Box, AK/HI/PR/PO/APO/FPO Shipping Please.
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| Customer Reviews:
BEWARE: Faux "next day service repair." December 2, 2007
GWR (Rochester, NY United States)
1 out of 2 found this review helpful
BEWARE: Faux "next day service repair" with extended warranty.
I bought my Lenovo Z60m 2 years ago. I had no problem until the CD/DVD drive broke in early 9/2007. This drive is used to review patient x-rays saved on CD, utilize education materials, and burn CD's. Well, it's still broke and Lenovo has yet to send a tech to look at it; let alone the heavily promoted "next day service repair." I worked with the service/tech staff via phone on several occasions and they have continued to refuse a "next day" service call. First, they thought it was a virus or driver problem and had me jump through hoops for that; still didn't work. Then, they mailed me a new CD/DVD drive and told me to change it out; still didn't work. Then, four weeks ago they decided that the system board must be bad. However, there are none in stock. I was told it could be "months" before one is in stock. They refuse to send a tech out to even look at the computer until this system board is available. They explained that the "next day service repair" does not apply if they decide an "out of stock" part is required. Two weeks ago I decided enough was enough. I tried to return/exchange the computer due to a breach of warranty/contract and have them send me a new one. There should be a new "system board" on a new computer; "out of stock" replacement part problem solved. After an hour on the phone with several different Lenovo/IBM representatives and phone connections on three different continents I was re-connected to Atlanta and assured by "Ray" that a supervisor "Alfred" would call me back to discuss my concerns. I'm still waiting for that call. At this point I'm at a complete loss and considering contacting the NY State Attorney General. This "next day service" extended warranty plan with Lenovo hasn't been worth the paper it was written on. I never had this problem with Dell.
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